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Five-Layer Technical Support System

Quickly and effectively installing and test systems, giving prompt response for the issues on software use, and providing strong support are the key services to enterprises. Thanks to experience for accumulated years in customer support and the capability of full assessment of product systems, AboveE established a comprehensive five-layer technical support system. In the basis of technical support, AboveE further provide different standards of service upon different needs of customers.
 
Layer 1: The Technology Support Center of AboveE provides customers with real-time online and telephone counseling services and reports, records, and tracks problems. You may contact our customer service staff through a dedicated customer service website or on telephone; this is the foundation of our product services.
 

Layer 2: When you submit a product-related issue by using the online or telephone consultation services, we will immediately deal with your problem and provide related patches, if necessary.

 

Layer 3: After you buy AboveE software products, we will offer training courses to you and thus you will be familiar with the products and be able to use them in the shortest time for achievement of the maximum investment returns.

 
Layer 4: In accordance with the service agreement, we may assign an information professional to station at client site to help you complete in developing, building, and integrate the business process management systems.
 

Layer 5: AboveE’s senior technical experts will provide customized support and on-site consultancy services.

 
Technical Support System
 
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