Customer Relations and Order Management

The Customer Relations and Order Management solution provided by AboveE can effectively connect all the departments involved and automate the order management process to clearly assign responsibilities and reduce losses to the customer as well as the business itself.

Challenges Faced by Businesses

Only improving professional abilities is insufficient for businesses to make a profit. In today's competitive market, in order to adjust to changes in the environment and the needs of customers, customers must face many challenges. Not only sales departments are pressured because it cannot react to new customer needs within the shortest amount of time, it is also difficult for production departments to accurately forecast the production numbers that result in increasing costs. Therefore, businesses must carefully manage the process from order placement to shipping fulfillment in order to satisfy customer needs at the lowest costs. For example, customers may request the sales department to change the quantity of the order, but the purchasing department cannot receive the revised quantity in real time to adjust the purchasing of materials needed. Production departments also do not receive the revised order quantity in real time to adjust the production quantity. Such lack of inter-department communication wastes significant amount of human resources and idle materials or products that cannot be used. This indirectly results in loses for the business and customer, while the responsibility for the loses cannot be divided clearly.

Selecting the BPM Solution from AboveE

By using the Power Process Suite (PPS) can simplify and automate the order placement to shipping fulfillment. Through a simple graphical user interface, personnel from related departments can easily know the latest status of an order and make adjustments as needed. Based on the needs of various businesses, the system can automatically alert relevant personnel of the latest status of an order. When changes to the order quantity could result in idle productions, the system would automatically send out notices to each department to reduce the probability of problems occurring. For example, if a customer would like to introduce a new packaging for its product before Christmas, the customer ends of canceling parts of a previous order and places new orders. Sales personnel only need to enter the new information the system. The system would then automatically notify purchasing and production of the revisions as well as automatically calculate the quantities already produced in the production line, then produce a convincing estimate of the total loss clearly in a report to divide up the responsibilities of the business and customer to build a long and stable relationship with the customer. Management can also clearly understand the full ordering process though the system and can locate and resolve the bottlenecks as well as monitoring the performances of employees. Overall, businesses can loser costs and increase production rates, accuracy of orders, and timely shipping fulfillment rates.

Customer relationship and order management solutions would help you to:

•Reduce sales turnover time

•Clearly divide responsibilities

• Increase customer satisfaction

•Fair work performance evaluation

•Decrease idle materials

•Lower production costs

•Continuing process optimization

Realizing the Solution

Customers can directly sign onto the corporate portal though the internet using a Single Sign-On (SSO). Though the easy to use interface, users only need to make a few mouse clicks and simple keyboard entries to place orders or revise orders. This reduces the time needed for paperwork to travel back and forth as well as reduce human error. Simple intuitive designs can prevent users from making careless mistakes when entering information. Secure system access settings can prevent data from being exposed to unauthorized sources. Management can check on the latest order status as well as easily tabulate a customer's compensation record to calculate losses.